State Farm® Insurance Agent Jay Scott

"Gillian, it's rare these days to not win on price, but not impossible. Glad that Laryssah gave you a view into what it's like working with us, and if you ever change your mind - whether price motivates you or just a desire for a better steward of your financial wellbeing - we'd be delighted to welcome you to our agency! Thanks for your wonderful review. - Jay Scott"

"Hi Steve, I am so pumped to hear that Laryssah showed you everything she has to offer. She's a true gem, and we're lucky to have her. Glad she was able to review your insurance and get your taken care of. Thanks for your kind review! - Jay Scott (P.S. wishing you the best for still waters and tight lines!)"

"June, thanks so much for your kind review. Liz has been the backbone of our team since we opened in March 2021, so it's great to hear she's continuing to take care of you. Glad we could play our part in smoothing out the car buying process! - Jay Scott"

"Karl, glad Laryssah was able to guide you through the process and secure your recent auto policy. She's a stalwart of our team, and we can't appreciate having her experience and energy enough! Thanks for your kind review. - Jay Scott"

"Jean, you’re such a sweetheart. I’m so glad we could have your back as you navigated your claim with both State Farm and the other insurance company. I’m glad you overall came out ahead. Thanks for your kind feedback and relationship. Looking forward to many more years ahead. - Jay Scott "

"Mark, both your friendship and the kind words always means a lot. I try to emulate you in most of my dealings with customers, so it’s very validating to hear how you see me/our agency! Thanks my friend!"

"Hi Maggie, I believe in taking responsibility for mistakes. In your case, the time it took me to delegate and assign tasks to my team took a lot longer than it should. Subsequently, when you got back to us with your decisions about what changes you wanted to make, there were further delays in getting those requests over to State Farm and in getting State Farm to execute those changes. We have been through some staff instability earlier this year (3 of our 5 staff were let go due to similar issues). That caused over 1,100 tasks to fall behind. I am glad to report as of 8/30/24, our backlog of tasks is now only about 1-2 days behind, so we can get to most things "same day" or "next day". I apologize that your experience hasn't been at the level we take pride in offering; and I do hope we get to show what working with us is like in the future. I look forward to the time when we can turn this review into five-stars! Warm regards, Jay Scott"

"NH, although we had to work hard to get so many things done to bring your home, auto and earthquake insurance policies into 'good order', I am absolutely delighted we were able to do so together. You were a very proactive and energetic customer to work with that made doing a lot of work smooth and easy. I look forward to a long and cherished relationship with you over the years to come. Thanks again, Jay Scott"

"Avren, you've known me about as long as I have been an agent. And, although I am imperfect in my actions, I always try to lead with my values. Thanks for your support and recognition! - Jay Scott. "

"Thanks Jake. Means a lot getting this kind of feedback and recognition! And, as much as I do, my team is even more amazing and impactful! Grateful for them. Thanks again, Jay Scott"

"Thomas, thanks for being a valued customer! I'm glad Alyssa (in the past) and now Laryssah have been doing a great job taking great care of you, and our mission to reforest the earth aligns with your own personal motives. Thanks again. - Jay Scott"

"Hi Polo, when State Farm non-renewed your policy due to your expired license, my team reached out to you to get the info State Farm needed to get your policy back in force. I do apologize for the delays in how slowly State Farm is processing changes, but I can assure you once it is processed, everything will be back to normal. I know asking for ‘patience’ as State Farm processes the reinstatement of your policy can be a lot to ask, but we’d love to keep you with State Farm with your 33% loyalty discount that you’ve earned with us all these years. Regardless of what you decide, I hope you're served well wherever you find yourself. Warm wishes, Jay Scott"

"This review is fake. It was placed on here in retaliation to a 1-star review I placed on Planet Cars in Fairfield; when their sales manager, Deepak, showed up at our office and threatened my staff. A police report was filed with Albany PD; but Deepak has chosen to continue exhibiting destructive behavior. Please look into the integrity of this 'reviewer' before assuming the review is legitimate; and judge my team on the merits of the overwhelmingly positive legitimate reviews we have earned delivering exceptional service to our customers. We do not, nor have we ever, served anyone by the name of “Mike S”. Many thanks, Jay Scott"

"Mark, always a pleasure to hear from you. I saw we'd caught an adjustment on your premium early and are working on getting it to drop back down. Glad we can be of service. - Jay Scott"

"Carol, thank you for your 5-star review. It's not often we find people that are so deeply connected to our purpose and mission in life. I'm grateful we not only get to serve your every-day insurance needs, but share in a greater story for making the world a better place! Thanks again for giving us a second five-star review :) - Jay"

"Rebecca, as you know we're uniquely aligned with our life purposes. I'm exceedingly grateful for the opportunity to have our team serve you! Glad we've been a helpful hand in your claim. Looking forward to doing more together. Thanks for giving us a second five-star review! Means a lot. Thanks, Jay"

"Hi Vijay, wonderful to hear you got exceptional service from Jodi. She's a newer member of my team, but she's come highly recommended (with experience) so I am glad to hear you're getting the kind of service I expect my team to offer. Thanks for your feedback and for being a valued customer in our office! - Jay Scott"

"Chris, was a pleasure meeting with you and Anne. We're big fans of "efficiency" in this office - only paying for what you need, and having complete clarity about what you need. We want to always take a stand for your best interests, even if that means getting coverage elsewhere for the time being. Glad it was a productive meeting. Appreciate your kind words. - Jay Scott"

"Jessica, with the rate increases that Progressive has been through, I am delighted to hear you were able to not only find a competitive policy, but you had a great experience with Kara too. Welcome to our agency. I look forward to meeting up with you soon. - Jay Scott"

"Kiara, what a stunning review of your time spent with Lilian. She is a go-getter and takes great pride in your experience, so this is a glowing testimonial. Thank you! I'm glad to hear that Lilian was not only able to breakdown your auto insurance coverages for you but also find opportunities to save you money and overall win your business. Welcome to our agency. I look forward to meeting you soon. - Jay Scott"

"Hi Jerica, I love hearing that our team have provided such a personalized experience to you and your family. Getting a personal price plan for your family is one of the advantages of working with a local State Farm agent. Glad that Lilian showed you the kind of service you deserve. Welcome to our little local family. - Jay Scott, Agent"

"Abrea, thanks for your loyalty and tenure with State Farm all these years. I'm glad to hear Kara was able to walk you through your auto insurance and life insurance policy in a way that empowered you to understand them fully and how they protect you and your family. That is so important! - Jay Scott, Agent"

"Victor, thanks for your kind review. Liz has been with State Farm for 5 year now, and the backbone of our agency all these years. Glad to hear you got the VIP treatment! Thanks for being a valued customer. - Jay Scott"

"R, I know you've interacted with a number of my team this week! Glad you've had consistent and good service with everybody. Thanks for being a valued customer and using us for our guidance and expertise, we appreciate it. - Jay Scott"

"Yang, that’s delightful to hear. Kara is new to our team but a long time State Farm team member. Glad to hear she’s making such positive waves with you. We’re glad to have you join us from out of state, welcome! - Jay Scott"