Customer Service Representative - State Farm Agent Team Member

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Knowledge of life products
• Knowledge of health products
• Knowledge of living benefits products
• Ability to explain complex financial issues in understandable terms
• Bilingual - Spanish preferred
• Bilingual - Cantonese preferred
• Bilingual - Mandarin preferred
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Courses on ethical and customer centered sales practices will be required

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Albany, CA.
• Our office is open Mon - Fri 8.30am - 5.30pm.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
• We currently have 4 team members at our agency.
• We have 38 years of combined insurance experience in our office.

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

State Farm Insurance Agent located in Albany, CA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jay Scott - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.

• Hourly pay plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Jay Scott - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Jay Scott - State Farm Agent!